Customer Service - You're Doing it Wrong!Customer Service - You're Doing it Wrong!This morning I phoned your business, I said my partner is going to Wauchope and I would like him to pick up a fly mesh combo for me. Your 'customer service' person said "would you like PVC or nylon?" I said "I don't know, it's for day & night in a paddock". This is where the customer service job should have stepped up. Instead, I got a "well I can't help you unless you can tell me if you want PVC or nylon". We chose to shop locally, but thanks for making the experience an impossible situation. Instead, I went onto Goodwoods Saddlery site where I got no argument and made my purchase, funny - there was no mention of PVC or nylon. This person just lost a sale this morning for your business. Lesson learned, don't bother - just shop online.
Wonderful store
Lovely friendly and helpful staff
Great wealth of knowledge and always eager to help. Very honest.
Wauchope Saddlery is an Australian Store based in Wauchope, New South Wales. Wauchope Saddlery is located at 1 High St, Wauchope NSW 2446, Australia.
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